FREQUENTLY ASKED QUESTIONS
We’re happy to answer any questions you have, but thought we’d put some of the most common ones we receive here to save you a little time typing.
Our goal is to help you make better travel decisions. We get to know your travel wishes and desires. We continually invest in expanding our product and destination knowledge. Combine that with our access to the best travel providers in the industry and the clout that comes from being part of a powerful organization like Virtuoso and you have the recipe for well-planned and beautifully executed travel experiences, tailored to your preferences. If you’re super demanding and need a few more reasons, then we can save you time and add value that you can’t get on your own. If you seek expert advice when it comes to home buying and finances, why would you not do it when it comes to your precious vacation time?
Virtuoso Advantage
Virtuoso® is a network of the best travel agencies, specializing in luxury and experiential travel. Advisors part of this by-invitation-only organization elevate every trip. They know how to get the best value for your time and money, and, thanks to their global connections, they can VIP you at hotels, on cruise lines, on tours, and more. With a portfolio of nearly 2,000 top hotels, cruise lines, tour operators, and more, Virtuoso represents the best of the best in travel. More than $15.5 billion in annual travel sales makes Virtuoso a powerhouse in the luxury travel industry.
Convenience and Peace of Mind
Even after many hours of research, it’s still hard to know if you made the right decision. Alpaca My Abby gives you all the pleasure of the vacation without the stress. Issues are bound to pop up, and Alpaca My Abby is your personal help line and “fixer” who knows how to quickly turn things around for the better.
Insider Knowledge
We spend a lot of time on the road ourselves, and have lived outside the US – we scout out hotels, deepen relationships with tour guides, and find the best restaurants and things to do. We make sure it’s a place worth sending our clients by going in person and experiencing it ourselves, not simply by looking at pictures online.
Value
We can secure special benefits that you can’t get on your own, such as complimentary breakfast, spa credits, and upgrades at hotels. But we also see the nuances in every trip. From big-picture aspects (where to go – and when) to the details that matter (booking the hotel rooms with the best views, where to get the most authentic pizza on the Amalfi Coast), we know how to plan a memorable trip.
VIP treatment
We gain access to unique experiences for you that you never even dreamed were possible. After all, you can’t VIP yourself, but we can get you exclusive entry to events, private tours, and more.
It depends. In many cases we cost exactly the same as booking direct. So where’s the added value? We get to know you, and we already know the products. We don’t have a stake in the game – we don’t own the ships or run the tours so we’re going to give you our real and unbiased opinion tailored to your needs.
When it comes to custom designed trips it’s possible that our pricing may be slightly higher than if you researched and booked your own trip online. However, we can often get you value (in upgrades, amenities, and contacts on site) that you can’t get on your own (You can’t VIP yourself) actually making our pricing significantly better than you could find without us. Additionally, the average person spends about 40 hours booking their vacation. Want those 40 hours back? It’s on us. We’ll save you precious time and give you peace of mind that every detail has been taken care of.
Simple tour or one hotel bookings are at no cost to you. Complex custom trip retainers start at $500 per trip. In exchange for the retainer you will receive the following services:
- Ongoing consultation and advice
- Custom itinerary to meet your specific needs
- Adjustments to the itinerary to match your desired experience and budget
- Packing suggestions, Instagram-worthy spots, and the best restaurant and bar recs (We can help book your reservations too!)
- Final itinerary – a printed or app version outlining your day-by-day of your schedule including addresses, confirmation numbers, and 24/7 contacts
This depends on the complexity of itinerary and time of request, but we strive to have initial itineraries for review within a week of our initial “talk.”